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That's how Zopim—a live chat app acquired by Zendesk in 2014—can help you support your customers in real-time, whether you already use Zendesk or not.
Zopim is a customizable support app with a modern design that can fit into any website.
It's an almost magical tool for international customer support.
Zopim Pricing: Free for 1 agent; from .20/month per agent Basic plan for unlimited chats and 2 triggers When you need live chat on its own, Olark is one of the most popular options thanks to its deep customization.
Then, you can add it to your site, and integrate it even deeper using the Olark API to connect it to your store or apps.
You won't have to wait for customers to reach out, either.
There's a ton of options, from live chat tools built into support center apps, to standalone chat tools that can integrate with your favorite support apps.